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1. Scope of application

For all business relations between THE ROOM Live Escape Game Berlin UG (haftungsbeschränkt), Frankenstr. 6, 10781 Berlin (hereinafter named THE ROOM) and the customer solely the following general terms and conditions apply. Any other terms and conditions of the customer will not become a contractual part even if THE ROOM does not expressly contradict.

2. Offers, ordering process, conclusion of contract, correction of input errors, storage of contract text

2.1 Tickets and vouchers for THE ROOM can be purchased through our website www.the-room-berlin.com or during our opening hours in our venue. Only adults are entitled to purchase.

2.2 The ticket and voucher offers in our webshop represent a non-committal invitation to order tickets or vouchers for THE ROOM. By clicking the “Order now” button, the customer makes a legally binding offer to purchase the tickets or vouchers in the shopping cart. Before sending the order, the customer can review and change the data at any time. Required fields are marked with an asterisk (*). The contract comes into existence only by our declaration of acceptance, with a separate, further e-mail (booking confirmation). With the booking confirmation, the customer receives the tickets, which allows access to the booked game. In the event that the customer has ordered a voucher, the customer will be given the voucher code in the booking confirmation e-mail, allows the customer or the person who receives the value voucher to deduct the voucher amount when buying tickets for THE ROOM.

2.3 The customer must ensure that the e-mail address provided by the customer for the order processing, is appropriately configured (eg with regard to the SPAM filter) and has sufficient free space.

2.4 During the ordering process, the customer can correct false input at any time by clicking on the fields.

2.5 The information from the ordering process is transmitted to the customer again with an e-mail confirmation of the order.

3. Prices, terms of payment

3.1 The prices stated in our webshop are inclusive of the statutory value-added tax.

3.2 The payment of tickets and vouchers ordered in our webshop can be made by credit card (VISA and Mastercard), immediate payment, PayPal, Giropay, iDeal, Bancontact or on-site in cash or with debit card/credit card. We reserve the right to accept and refuse additional payment methods in individual cases.

4. Right of revocation

(1) A customer who is a consumer (see § 1 paragraph 2 of the GTC) has a right of cancellation when purchasing a voucher. The details of the consumer’s right of cancellation can be found in the cancellation policy and the provider’s cancellation form attached to these GTC.

Pursuant to paragraph 312g section 2 sentence 1 No. 9 BGB (German Civil Code), there is no right of revocation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period. Therefore, the purchase of tickets for THE ROOM can not be revoked by the customer.

5. Booking conditions

5.1 THE ROOM offers team games for people from 5 to 99 years. From the age of 8, children are considered full-paying adults and can play the game „Go West“ without an adult after we give our approval. Children under 8 years are free to participate in THE ROOM games with their family, as long as the maximum capacity of the mission is not exceeded.

5.2 THE ROOM is entitled to refuse access to our venue to visitors if there is a fear that the person(s) will disrupt the general business or bother other visitors due to alcohol or drug use or other reasons. Reimbursement of the ticket price or voucher value will not be made in these cases.

5.3 Please note that THE ROOM is a live event. Since the THE ROOM games are specially prepared for each booking and are blocked for the booked period, it is your responsibility to appear punctually to the booked period. In the case of delays, THE ROOM reserves the right to refuse admission to the relevant games. The ticket expires without any claim for reimbursement.

5.4 It is not permitted to bring along food and drinks.

5.5 It is prohibited to use bulky or hazardous objects, fireworks or other pyrotechnic articles, weapons and dangerous tools, spray cans, sound instruments, laser pens, bottles, tins, drugs or to bring animals – except for those which are necessary for physical or mental disability.

5.6 It is not permitted to carry cell phones, picture, film and sound recording equipment.

5.7 It is not permitted to make sound, image or film recordings during the games or at the premises or to transfer or disseminate such recordings in whole or in part via the Internet or other media (including mobile radio).

5.8 Significant or repeated violations of the law or these conditions may be punished with removal from the THE ROOM venue without reimbursement of the ticket price or voucher value and with a ban on the venue.

6. Performance changes

Deviations from the content and changes to the games after booking shall only be made if necessary, insofar as they are not significant and do not significantly affect the overall content or effect of the booked mission.

7. Sound, image and film recordings

THE ROOM is entitled to create sound, image and film recordings during the games from the customer as well as from his / her fellow players, which are necessary for the performance of the game.

8. Liability

In the case of impossibility and delay as well as violation of contractual obligations, we are liable also for slight negligence but limited to the typical foreseeable damage. Substantial contractual obligations (cardinal obligations) are contractual obligations whose fulfilment makes the proper execution of the contract possible and on whose compliance the contractual partner regularly trusts and may trust. Typical, foreseeable damages are those that are subject to the protection purpose of the respectively violated contractual norm. Apart from that we are not liable for slight negligence. The foregoing limitations on liability also apply to our vicarious agents.

9. Offsetting, Contractual Language, Applicable Law and Jurisdiction

9.1 The customer is entitled to offset only if his claim is undisputed or legally established, unless it is a claim from the same contractual relationship. The customer is entitled to a right of retention only if his counterclaim is based on the same contractual relationship.

9.2 The contract is concluded in German language. All disputes arising from the legal relationship between the customer and us are subject to the law of the Federal Republic of Germany. In the case of consumers, this choice is valid only in so far as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn. The validity of UN purchasing law is excluded.

Last update: December 2018