Frequently Asked Questions
Booking
How to book?
Please check the booking calendar for availabilities.
Do you accept walk-ins?
Can i add or cancel players of my team?
It is not a problem as long as your team size is between the minimum and maximum amount of players.
All players have to be registered and paid prior to the game.Can i play with several groups at the same time?
Please contact us at info@the-room-berlin.com
Do i get an invoice?
Yes. It is attached to your booking confirmation email.
Can i pay on spot?
No. Due to operational reasons we don’t offer payment on the spot but during our online booking process we offer lots of payment methods and we are sure that one of them works for you.
How is your cancellation policy?
We offer free re-booking up to 24hrs before the game.
Do i have to bring my booking confirmation?
No it is not necessary.
Do i have to print my tickets?
No you don’t have to print your tickets.
The game
Do your games have special requirements?
Lost Treasure: All players have to walk through a 36cm wide entrance. At least one player should have no physical limitations. The game is not suited for claustrophobic people.
Brandon Darkmoor: The game is not for the faint-hearted and under no circumstance for people who are afraid of elevators. We also would not recommend this game if you have severe knee or back problems.
Find more information on the dedicated pages of Lost Treasure and Brandon Darkmoor.
What are the age limits?
Our recommendations based on experience:
Go West: You can even bring a baby along. Aged 10 or older without adults.
Beast Of Berlin: Aged 14 with adults. 16 years and older without adult supervision.
Lost Treasure: Aged 10 with adults. 16 years and older without adult supervision.
Brandon Darkmoor: This experience can be too scary for people under 16 years. Please contact us before booking with a minor in your team.
Which languages do you offer?
Our games are playable in german and english and all our game masters speak both languages.
What happens if I am late?
Your game won’t happen if you are late because we run on a tight schedule.
Can we play Brandon Darkmoor as a team of two?
In theory yes but we don’t recommend it. The game was designed with group dynamics in mind.
Are your games scary? Are there actors in the room?
Brandon Darkmoor and Beast Of Berlin are partially scary but no one will touch or scare you in person.
I have knee problem. Which game suits me?
Only Beast Of Berlin is suitable for people with knee problems. I all other games you have to crawl.
Do I play with strangers?
No. We don’t do public bookings.
I had two beer. Can I play?
Due to safety reasons drunk players are not allowed to play.
The team lead decides who is allowed to play.
I had 10 beer. Can I still play?
Of course, but not our games.
I am 90 years old and morbidly obese. Can I play?
We already had very heavy and very old players who managed all parts of our games. However it depends on your physical condition.
Gift Vouchers
Can I buy a gift voucher?
Yes, we offer PDF vouchers for instant printing at home but if you want to receive a physical version via mail you can add the high gloss upgrade.
How long are your vouchers valid?
Up until 3 years from the date of purchase
Do I have to bring my voucher along?
No. You don’t have to.
Is it possible to come with more players than the voucher states?
During the booking process you enter the voucher code and the amount is automatically charged. You just have to pay the balance.
Can I buy a voucher at your location?
Yes. No problem at all.
General information
How does the game work?
Our games are unique immersive experiences. Simply show up at your booked time and be ready to start your adventure.
Who can play?
Generally everyone can play. Our games have individual restrictions that you can find in the description of the game.
Players under the age of 12 are only allowed in Go West and in some cases in Lost Treasure if accompanied by an adult.
Which clothing should I wear?
Please wear comfortable and casual clothing and flat shoes.
Is the game wheelchair accessible?
No they aren’t. All our games are in the basement.
I am pregnant. Am I allowed to play?
Everybody plays at their own risk. Our games and be physically challenging and sometimes you have to crawl. If you feel fit to do that than we don’t see a problem. Please consult a doctor if you are not sure.
Is there free parking?
Yes you can use the parking lot in the back of our location for free.
How can I get to you by public transport?
We recommend Google Maps for individual planning. Our customers who use public transport either come by bus (5 min distance by foot – Josef-Orlopp-Str./Vulkanstr.), by tram M13 (10 min by foot – Loeperplatz) or the subway line M5 (15min by foot – Magdalenenstr.).
Do you have lockers?
Yes we have enough lockers.
What are your opening hours?
We are usually open Wednesday and Thursday from half past 3pm, Friday from 2pm, Saturday from half past 9am and Sunday from half past 12pm on.
If the first or the last slots of a day are not booked we are usually not on our location. Thats why it is important to book online or call us for short term bookings.
Can I take my mobile phone into the room?
No. Mobile phones are not allowed in our games.